Privacy Policy

Privacy Policy Declaration

Declaration made in accordance with Art. 13 of EU Regulation 2016/679 issued by the European Parliament and Council on 27 April, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).


Privacy policy at a glance: 

Our privacy policy informs you about anonymous data collection as well as the acquisition and the use of personal data that may be collected when you contact us. This occurs, for example, when you visit our website or when you get in contact with us via online form, email, phone, personally or through cooperating media channels to request services, or make use of services that require personal data.


Personal data include, for example: name, e-mail address, phone number, address, credit card details, birthday, or those data that contributes to the personal identification of a person.


1. What data do we process?

Pursuant to Art. 13 of the European General Data Protection Regulation, we process the following data:


Personal data (surname, name, address, e-mail, telephone number, fax number, date of birth) 

2. What is your data processed for?

We collect and use your personal data in order to answer requests for information via email or the phone, to be able to provide our services, and to allow easy access to our website.


The data provided will be processed for the following purposes:


Storage of data to help expedite marketing services

For compliance with legal obligations

For further information on the topic of why we process your data, see also the point “Data collection” on this page, below.


Your personal data will be processed in accordance with the contract and with current legislation, as set forth in the provisions of EU Regulation 679/2016 (GDPR). Consent for the processing of personal data included in special categories is given on a voluntary basis. 


Should you refuse to release basic data, travel document data and bank data, it will not be possible to fulfil the contractual obligations and accommodate you at our establishment. We do not apply profiling and automated decisions.


3. Legal ground for data processing

Legal ground for the processing of your data:


Compliance with obligations and pre-contractual and contractual requirements

Your consent

Compliance with legal and judicial obligations

Legitimate interests.

4. To whom do we pass personal information?

We take the protection of your personal rights very seriously. We do not sell or rent your data to any third parties. 


In order to provide our services to a professional standard, we may only transmit personal information to reputable contractors that are required to protect your information in accordance with our privacy policy.


These companies can be the following:

(Subjects = Persons, companies or office communities)


Subjects with which cooperation is necessary to provide our services (e.g. our host provider.)

Subjects hired for the technical maintenance of our hard- and software.

Subjects who assist and advise us on administrative, accounting, tax, legal, financial, marketing and communication issues, relating to the provision of services.

Subjects, authorities or other entities to which your personal information is required to be submitted for legal and regulatory reasons.

Persons authorized by the controller to process personal data, required for activities related to the provision of services. They are committed to confidentiality or have a responsible legal obligation to maintain confidentiality (e.g. employees of the controller).

(You can find more info about “when and to whom we pass personal information” under the topic heading “Data acquisition on our web site”, below.)


These companies are required to protect your data in accordance with our privacy policy for the protection of personal rights and they are also subject to the General Data Protection Regulation (GDPR). You can request more information by email if you wish.


5. Storage of personal data

The duration of data storage is calculated on the basis of the obligations for the conservation of the data and the requirements demanded by the law. If your personal data are processed in order to comply with a legal requirement or a contractual obligation, they will be kept only for the time that is strictly necessary for their processing. If the data are processed with your consent, they will be kept until that consent is revoked.


6. Data acquisition on our web site

The following gives a simple overview of what happens to your personal information when you visit our website.


How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form on our website or on other portals.


Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.


6.1. Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.


We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) GDPR. You have the right to withdraw your consent at any time by simply contacting us by e-mail. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.


We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.